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Digital diplomacy with impact: keys to demonstrating the value of your strategy
Media
Digital diplomacy with impact: keys to demonstrating the value of your strategy

The end of the quarter arrives and the Head of Communication faces the most uncomfortable meeting on their calendar: presenting results to the ambassador. On the table is a report detailing hundreds of hours invested in design, writing and hierarchical approvals. However, the metrics show stagnant reach and an engagement…

Sep 2026→
Media training: an indispensable tool for a company’s leader
Media
Media training: an indispensable tool for a company’s leader

Media training equips a spokesperson to effectively convey corporate messages in front of a media outlet. Public relations professionals often hear company directors or CEOs say phrases like: “I know the company’s topics very well. I don’t think I need media training”.…

Sep 2022→
How to communicate efficiently and effectively?
Media
How to communicate efficiently and effectively?

Communicating effectively and efficiently

Aug 2022→
Crisis communication: are we prepared for a corporate earthquake?
Media
Crisis communication: are we prepared for a corporate earthquake?

When preparing this document, remember to include seven aspects: Detection of the organization’s vulnerabilities. Possible crisis scenarios and impact on your “Stakeholders”. Developing a Contingency Plan, including strategies, alerts, arguments and communication materials. Appointing the members of the Crisis Committee, defining responsibilities and reaction times. Monitoring of actions, statements, news items or impacts in the media. Recovery of the cr

Jul 2020→
Trolls: Tips to neutralize the feared online enemy
Media
Trolls: Tips to neutralize the feared online enemy

Before an online attack occurs, the brand must have a prevention and action plan to weather the crisis. Their goal is to plant comments that negatively impact brand reputation, causing discomfort and bothering other users. These are trolls, those anonymous users who browse social media…

Apr 2016→
4 questions before choosing a good public relations agency
Media
4 questions before choosing a good public relations agency

A good Public Relations agency works so its clients achieve their communication goals. What could a public relations professional and a doctor have in common? Apparently nothing. However, public relations professionals and doctors live through similar situations in our day to day. Patients usually visit a doctor’s office to solve a problem…

Apr 2016→
6 benefits of customer service on social media
Media
6 benefits of customer service on social media

Our customer is the best ally when we intend to expand the horizons of our brand or business on social media.

Dec 2015→
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